Refund and Exchange Policy
Returns
We accept returns of domestic orders within 14 days of the date the order was delivered.
Returns will be subject to a return shipping fee, which will be deducted from your refund. Outbound shipping fees from the original order are not refundable.
All products must be returned unwashed, unworn and in their original condition and with all tags attached. We kindly ask that you wear under clothes when first trying-on your purchase.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Please include the original order packing slip + any gift with purchase items in your return package for a full refund. If the gift with purchase item is missing from the return, the gift with purchase item's retail value will be deducted from final return amount. Returns cannot be combined with multiple orders.
For international returns, return shipping and any reverse duties are the responsibility of the customer.
To request a return, please email us at
info@lelueurco.com
In the email, please include the original order number and the item you are looking to return.
Once your return has been created, you will receive a pre-paid return shipping label via email. Using the provided label, you may drop off your package at any Post Office or USPS location.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at
info@lelueurco.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
info@lelueurco.com